Important Notice if Your Pet's Microchip Details are Registered with Petlog

Petlog, the UK's largest microchip database, have this week upgraded their website and are asking their customers to log in to their website to create a new account.

In a statement, the firm said:

We reassure all customers that their pets are safely on our microchip database.

There are some customers who may be unable to immediately view their pets' details when they set up their new online account, but this is because we are committed to protecting their data, and we want to verify details, in some cases, before we continue the online set up process.

This in no way affects the reunification process, in the event of a pet going missing and the data is still safely on our microchipping database, which can be accessed 24/7 by our authorised network.

We have upgraded our online services and website to ensure the database is dynamic and secure, we would like to reassure our customers that all data has been safely and securely migrated and reunification services are not impacted by this transition.

Further information and a step-by-step guide for our customers is available at petlog.org.uk/faqs.

Some microchips may not have transferred from their old system, so we would strongly recommend you log onto https://www.petlog.org.uk, create a new account, and check all your pet's details are current. This is still the very best way for them to find their way home to you should they ever go missing.

If you're not sure whether you are affected by this, you can use https://www.check-a-chip.co.uk to see which database your pet's microchip is registered.

Sandra James

Owner & Founder

The Cat Butler was set up by Sandra James in recognition of the fact that a stay in a cattery can be unsettling for many cats and also their owners.