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The Cat Butler Receives a Prestigious 5-star Franchisee Satisfaction Award

We’re very proud to announce that we’ve received a 5-star Franchisee Satisfaction Award with an overall franchisee satisfaction of 94% and 100% satisfaction ratings across key areas.
Added on: 27 Jan, 2024 Posted by: Sandra James 3 min read (540 words)

In this article:


In a ‘satisfaction survey’ carried out by specialist firm Workbuzz, franchisees were asked how they feel across six key areas:

  • Training & Support
  • Head Office Support
  • Leadership
  • Culture & Relationships
  • Value & Rewards
  • General Satisfaction

Using a consistent methodology, the franchise is assigned an overall score and the highest-performing franchisors are recognised in the Best Franchise Awards

5-Star Franchisee Satisfaction is awarded to a franchisor that receives above-average feedback on ALL six of the key areas measured.

Committed to Franchisee Success 

The Cat Butler received feedback from 100% of their network and received outstanding feedback. 

The anonymous comments from our franchisees included:

Sandra James (the founder and franchisor) is always available to help with any questions or to give advice. The initial training before launch was detailed and very helpful giving me confidence to launch my business with confidence. We have great support as a group of fellow Franchisees and we communicate daily.

We have regular business updates where we discuss the progress of the business, the successes achieved to date so far and then an action plan going forward. I feel very valued as a Franchisee.

A Word From The Cat Butler Founder, Sandra James

"What a purr-fect start to the year! We are incredibly proud to have been awarded a 5-star rating with an overall franchisee satisfaction score of 94% "which demonstrates that our franchisees are highly satisfied with their business model and the support they receive.

"This is the icing on the cake having also recently reached over 1,000 5-star customer reviews!

"One of our core values which we live and breathe is Excellence - It is not enough to merely meet expectations. We strive to exceed standards with the quality of service we provide.

As a franchisor, we’re so invested in doing everything possible to help the brand evolve and grow while maintaining incredibly high standards for our franchise network. We’re thrilled by the feedback from our franchisees and to have received 100% satisfaction ratings across key areas reinforces our commitment to excellence.”

Who Are Workbuzz

WorkBuzz are an independent franchise consultancy who help reputable franchisors to improve franchise network performance and growth. The work in association with the British Franchise Association (BFA) of which The Cat Butler is an accredited member. 

The Latest Recognition For The Cat Butler

The award is just the latest recognition for The Cat Butler. The business was a finalist in the 2023 BFA HSBC British Franchise Awards and EWiF (Encouraging Women into Franchising) Awards in 2022. The Cat Butler also won Theo Paphitis's #SBS competition in 2022.

Sandra James

Sandra James

Owner & Founder

The Cat Butler was set up by Sandra James in recognition of the fact that a stay in a cattery can be unsettling for many cats and also their owners.

Request a Brochure

If you're a cat lover and you're interested in our opportunity to run your own local cat sitting business, we'd love to hear from you.

Please complete our contact form and we'll send you a copy of our brochure by e-mail which includes:

  • Comprehensive information about The Cat Butler franchise
  • Key components of the franchise including training, marketing and business tools
  • Franchise package costs and financial support information

Once you've had time to read the brochure, we'd love to hear from you with any specific questions about the opportunity.

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