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From redundancy during lockdown to business owner

Mark spent 25 years in customer service and account management before he became the owner of The Cat Butler Oxford in April 2022
Added on: 25 Apr, 2022 Posted by: Sandra James 4 min read (684 words)

In this article:

Former customer service and account manager Mark Mentiply is due to launch The Cat Butler Oxford in June 2022. The franchise brings premium cat sitting services to Oxford, Abingdon, Witney and other areas within Oxfordshire.

What did life look like for you before you joined The Cat Butler?

Mark: I worked for 25 years in Customer Service and Account Management, both directly with consumers or business to business. Unfortunately, as many other people experienced during the COVID lockdown, my company made me redundant.

I took some time to re-evaluate my life and came to the decision that I should put the same hard work I put into my job into creating my own business. I looked at many areas that were of interest to me, including setting up my own cat sitting business due to my absolute love of our little feline friends. This was quite daunting, but like fate, an advert for The Cat Butler franchise appeared on my Facebook feed, and the rest is history.

Why cat sitting?

Mark: It was a no-brainer for me once I thought about it. Why not get paid to spend time with my feline friends? This is like heaven to me, meeting new clients (the cats) and spoiling them with strokes and head rubs. This business also gives me the freedom to run my business my way and fit in the charity work that I also do on the side.

What made you decide to become a Cat Butler franchisee?

Mark: After investigating the business and the wider sector, I was impressed with the comprehensive support given to the franchisees by Sandra and the team.

The Cat Butler has a very good reputation, and The Cat Butler founder, Sandra, impressed me with her experience, success and genuine care for the continued high standards for the brand and, by association, my business.

It was apparent that this was an organisation that cared for cats, and I loved the approach with emphasis on the welfare of the cats you are visiting. This is not always considered, and I know this from personal experience of using other cat sitters in the past, who would clean the tray, put down new food and water and not spend any time with my cats, Becky and Gerrard. My standards are very high, and The Cat Butler franchise meets these standards.

After looking through the franchise model, all of the support and pre-existing materials available, it was a no-brainer to become a franchisee. Sandra and the other franchisees were so supportive and knowledgeable that the experience was painless. I now own my own business with the backing of an organisation that has been delivering amazing service since 2015!

A word from The Cat Butler HQ

Sandra James, founder and managing director of The Cat Butler:

We are delighted to welcome Mark to The Cat Butler family, and we wish him all the very best for the future.  I know with Mark's passion and enthusiasm The Cat Butler Oxford will be a great success. All those kitties are very lucky to have him care for them!

Sound like the purr-fect opportunity for you?

With the cat population soaring by 63% in the last 12 months and bookings up over 100%, now is really the purr-fect time to join us as a Cat Butler Franchisee.

Contact us

If you think you’d be interested in talking to us, please call 01727 821372 or 07896 233754. You can also email us - franchise@thecatbutler.co.uk

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>>>> To  request a copy of our free franchise brochure, click here


Sandra James

Sandra James

Owner & Founder

The Cat Butler was set up by Sandra James in recognition of the fact that a stay in a cattery can be unsettling for many cats and also their owners.

Request a Brochure

If you're a cat lover and you're interested in our opportunity to run your own local cat sitting business, we'd love to hear from you.

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  • Comprehensive information about The Cat Butler franchise
  • Key components of the franchise including training, marketing and business tools
  • Franchise package costs and financial support information

Once you've had time to read the brochure, we'd love to hear from you with any specific questions about the opportunity.

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